Making payments on your program fee is easy, but this is a step-by-step tutorial in case you aren't familiar with our online payment system yet.
You already registered your account, right? If you haven't, you need to do that first so stop and head here for instructions on how to do that. It only takes a couple mins to register, and you won't be able to make a payment until you've done that step.
If you can't remember the username + password you set up, just click the forgot link and it will walk you through a recovery for those.
Important — don't click "Create A New Account Now"
We created a special account for you, so you need access to that specific account. We sent you an email with a link to register your account, but if you can't remember, click forgot my username and run through those steps or send us an email at office@ilp.org.
Once you login, there's two things you can do:
—View your invoice and payment history (wondering how much you have left to pay? you'll find it here)
—Make a payment
You can view a history of your payments made here.
Invoice
After you are assigned to a location, we will create an "Invoice" for your payment account. This isn't to show that it's due right now, but rather to display the total amount of your program fee for your convenience.
Once you have an invoice, you'll also see the "Balance" in the same row. This is the remaining balance due to pay your program fee in full. It's your invoice total, minus any program fee payments you've made.
In this example, I've already completed Payment 1 ($500) and Payment 2 ($1,000). My program fee is $3,970, so $2,470 is what I have left to pay (which is Payment 3). Payment 3 has unique due dates, depending on the payment plan you choose in Orientation.
From the home screen after you login there's a link, or just click on that menu tab that says 'Make Payment'.
Oh and just a quick, really important note — don't sign up for Auto Pay using the button on this page's menu. We do have an Auto Pay plans that a lot of volunteers use, but we'll need to get you enrolled in another way. Please just let us know if you'd like to set that up.
Let's quickly explain what you'll see on your payment page after you log in.
If you're assigned to a country, you'll see a line with the item "Invoice ... Program Fee". If you see this line, just add the amount you want to pay towards your program fee in the "amount to pay" box on that line.
If you haven't been assigned yet, you won't see an invoice line. Instead, go to the "additional payment" line and enter the amount you want to pay towards your program fee there. This is commonly the case for volunteers when making Payment 1 or 2.
We love it when you leave a note at the bottom stating what your payment is for. It just helps clear up any confusion!
If you're paying your program fee in full (within 3 weeks of being accepted) you qualify for a $50 discount. Woo hoo! Go ahead and pay your full program fee, minus $50 (so total paid will include your discount). That saves you from having to wait for a refund. You can include a note that you're paying your program fee with the Pay-In-Full discount.
The cool thing about paying via E-check (also known as ACH) directly from your bank account is that it's free! There's a fee when you pay with a card, so this option is going to save you some cash.
*Paying via E-check is only available for US bank accounts. You'll need to provide your account and routing numbers to process this type of payment. Hey Canadian volunteers — it's actually really easy to set up a US bank account even while you're in Canada, so that might be worth it since you'll easily save $100-200 in those surcharge fees. We wrote a whole post about how to do it if you're interested!
Good to know: Our payment system will allow you to pay via your either checking or savings account if you want to, but we always recommend your checking. Some banks don't allow you to pay from your savings (and it might result in a bank fee), so unless you talk to them about it first your checking account is just the safer way to go.
You can also pay with a card. There is a 3% surcharge fee that will be added on to your total payment (you don't need to add this charge yourself, it will be done automatically).
Your payment is processed immediately, but it can depend on your bank as far as how long it takes until you see it (could be right away, or potentially up to 5-ish business days).
It takes about a business day for your payment to process, and once it does you'll see your payment on your history page.
If you purchased something other than your program fee, you'll see a new invoice for that item (it acts as a receipt for you) and it will show a $0.00 balance next to it to signify that you've already paid for it.
During business hours you can call us at (801) 374-8854. Email also works great: office@ilp.org.
